STORE POLICIES AND PROCEDURES

CURBSIDE & IN-PERSON PICK-UP:

Online orders can be placed to pick-up in person or by curb-side at our shop at 1011 Livernois, Ferndale Michigan 48220, Tuesday-Saturday. There are no minimums or maximums on pickup orders. All orders placed online for in-store pickup after 1:00 pm will be available the following business day or when specifically scheduled. Confirmation email/text will be sent to you the day of scheduled pick-up.

 

DELIVERY GUIDELINES:

Minimum on Delivery orders is $55 + delivery

We deliver within a 20 mile radius of our shop, at 1011 Livernois Ferndale Michigan 48220, Tuesday-Saturday. Please make sure your recipient’s address is within our delivery zone. We may be able to accommodate deliveries outside of our zone for an additional fee and/or higher minimum, please call the shop at 248-794-3652 for inquiries! Delivery Fees for Ferndale and Pleasant Ridge are $5. All other deliveries within 20 miles is $15. Our delivery hours are from 11am-6pm. If the recipient is not present to take delivery, and does not answer the phone number given, we will take the delivery back to the shop and the recipient can pick up during our normal business hours. Senders can elect to have delivery left at their premises if weather permits. Please provide name, address, suite number, and phone contact information when ordering. We reserve the right to refuse inappropriate orders, card messages or anonymous orders. We reserve the right to decline delivery to any area deemed unsafe for our employees. To accommodate last minute orders, special times, or extenuating circumstances we offer a special delivery service for a fee of $25 in addition to the regular delivery fee. A driver must be dispatched

just to make this delivery with a resulting high cost but can often save the day.

HOSPITAL DELIVERIES: 
Flowers are delivered to hospital flower rooms when available. Volunteers deliver the flowers to patient rooms at their discretion. Our drivers DO NOT deliver to patient rooms. They deliver to the nurses station and verify the name & room number match. Someone at the hospital then delivers the flowers to the patient when they can.

FUNERAL DELIVERIES:

We deliver funeral flowers to the designated flower room at the funeral home. We are not responsible to place the flowers and have no control over how they are displayed in the funeral home.

HOW WILL MY TRACKING NUMBER BE DELIVERED:

You will receive a tracking number when your shipping label and card message are printed. This will be delivered from Olive’s Bloombox and be sure to check your spam folder if you don't see it. (We recommend whitelisting our email address so you get tracking and delivery notifications!) This can happen from 1-4 days before your delivery date, depending on which facility your order ships from and the volume of orders being processed. The shipping labels are automatically generated at print time, sometimes, the tracking link you're sent won't activate until the shipping carrier scans the label. If you see an error message on your tracking link, check back in 12-24 hours. We'll also send you a delivery confirmation once the package is dropped off!

 

CONTACT INFORMATION:

1011 Livernois, Ferndale Michigan 48220

flowers@olivesbloombox.com

248-794-3652

© 2020 Olive's Bloombox. All Rights Reserved.