POLICIES AND PROCEDURES
CURBSIDE & IN-PERSON PICK-UP
Online orders can be placed to pick-up in person or by curb-side at our shop at 1011 Livernois, Ferndale Michigan 48220, Tuesday-Saturday. There are no minimums or maximums on pickup orders. All orders placed online for in-store pickup after 1:00 pm will be available the following business day or when specifically scheduled. Confirmation email/text will be sent to you the day of scheduled pick-up.
HOW WILL MY TRACKING NUMBER BE DELIVERED
You will receive a tracking number when your shipping label and card message are printed. This will be delivered from Olive’s Bloombox and be sure to check your spam folder if you don't see it. (We recommend whitelisting our email address so you get tracking and delivery notifications!) This can happen from 1-4 days before your delivery date, depending on which facility your order ships from and the volume of orders being processed. The shipping labels are automatically generated at print time, sometimes, the tracking link you're sent won't activate until the shipping carrier scans the label. If you see an error message on your tracking link, check back in 12-24 hours. We'll also send you a delivery confirmation once the package is dropped off!
We deliver within a 20 mile radius of our shop, at 1011 Livernois Ferndale Michigan 48220, Tuesday-Saturday. Please make sure your recipient’s address is within our delivery zone. We may be able to accommodate deliveries outside of our zone for an additional fee and/or higher minimum, please call the shop at 248-794-3652 for inquiries! Delivery Fees for Ferndale, Oak Park, and Pleasant Ridge are $5. All other deliveries within 20 miles is $20. We also deliver to Grosse Pointe ($30), Sterling Heights ($30), Franklin ($25) and West Bloomfield Twp ($25). Our delivery hours are from 11am-6pm. If the recipient is not present to take delivery, and does not answer the phone number given, we will take the delivery back to the shop and the recipient can pick up during our normal business hours. Senders can elect to have delivery left at their premises if weather permits. Please provide name, address, suite number, and phone contact information when ordering. We reserve the right to refuse inappropriate orders, card messages or anonymous orders. We reserve the right to decline delivery to any area deemed unsafe for our employees. To accommodate last minute orders, special times, or extenuating circumstances we offer a special delivery service for a fee of $25 in addition to the regular delivery fee. A driver must be dispatched just to make this delivery with a resulting high cost but can often save the day.
TIMING OF DELIVERIES
Deliveries generally are made each day during a time window of Noon to 6 p.m. for offices and businesses, and between Noon p.m.. and 6 p.m. to residential locations. At our discretion, we may attempt to honor specific delivery time requests but nothing is guaranteed. Special arrangements can be made for funeral deliveries. Timing of deliveries is subject to a number of factors beyond our control, including traffic.
CLIENT RESPONSIBILITY TO PROVIDE COMPLETE, CURRENT AND CORRECT DELIVERY INFORMATION AND DELIVERY DATE
It is the purchaser's responsibility to enter the correct delivery details at the time of ordering. This includes correct delivery date, the recipient's name, valid delivery address and working telephone number. We request the recipient's telephone number to help accomplish successful delivery in the event our staff arrives and there is no building access (locked entry door) or unwillingness by the building staff at the delivery location to accept the delivery. In some but not all cases, at our discretion, we may call ahead to confirm special delivery arrangements (i.e. buildings with locked front entrances, special security delivery protocols, large items requiring special handling, etc.). If the delivery information provided to us is incorrect, Olive's Bloombox is not responsible. We will not issue a refund for undelivered orders due to incorrect address and/or incorrect recipient information provided to us. If after placing your order you discover that you provided incorrect delivery information either online or by telephone, please contact us with correct information at least 24 hours prior to the scheduled delivery date by calling the shop directly during our business hours and speaking directly to a OBB sales associate. Should we advise you of our inability to deliver based on the information provided to us and you choose to request redelivery, there may be an additional delivery charge at our discretion for the next delivery attempt. If enough time has elapsed that the flowers are spoiled and must be remade for the next delivery attempt, you will be advised and at our discretion charged either a partial amount or the complete order amount (flowers, delivery charge, Michigan sales tax).
Flowers are delivered to hospital flower rooms when available. Volunteers deliver the flowers to patient rooms at their discretion. Our drivers DO NOT deliver to patient rooms. They deliver to the nurses station and verify the name & room number match. Someone at the hospital then delivers the flowers to the patient when they can.
We deliver funeral flowers to the designated flower room at the funeral home. We are not responsible to place the flowers and have no control over how they are displayed in the funeral home.
SIZE AND APPEARANCE OF DELIVERED FLOWERS VS. WEBSITE IMAGES
Flowers and plants are natural objects and as such what is delivered may vary in size, shape, color, or other appearance or visual characteristics when compared to what is pictured and described on the Gabriela Wakeham website. Every effort is made to deliver products with an appearance as close as possible to the website images and descriptions. But natural variation makes it impossible for us to absolutely guarantee any specific appearance, color or exact size/height. Also, certain flowers including tulips, peonies, irises, and others may be tight (not yet fully open and blooming) when delivered. It is a common result of sending fresher flowers and they will open naturally but may have a tight appearance when first delivered. Refunds are not offered for visual and appearance variations of these types.
LIFESPAN OF CUT FLOWERS AND PLANTS
Your satisfaction is important to us, but we do not make warranties about the lifespan of cut flowers, floral arrangements and plants. Flowers and plants are natural objects and subject to variation beyond our control. In addition, the environment in which they are placed (temperature, light level, humidity) and the care given to them (proper watering) all may affect lifespan and also are beyond our control. We condition all flowers at our discretion and purchase flowers daily in a good-faith attempt to help what we deliver be as long-lasting as possible. But no specific lifespan is guaranteed nor implied in any way.
PRODUCT SUBSTITUTION / AVAILABILITY
Please note that with flower orders, some flowers/products /color /vase/plant and detail items may be substituted based on availability. If this occurs we will fulfill the order to equal or greater value if the selected flowers/products are unavailable and substitutions are made.
CANCELLATION OF ORDERS
Should you need to cancel your order, your payment will be refunded less a $15 administrative fee, ONLY IF notice is received by Olive’s Bloombox at least 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice will be charged at 50% of the total order value. We are unable to cancel orders that are already prepared and with our courier for delivery. All workshop cancellations must be made within 24 hours of the event and will be refunded with a store credit for the amount initially purchased. All returned items purchased in the Shop Boutique or Garden Center will receive a store credit . Live plants, potted florals, tropical plants and trees return policy is subject to the discreation of OBB.
** Wedding and Event cancellations and refunds follow the policies outlined in the Wedding and Event contract. Regarding weddings and events - flower quantities cannot be reduced within 30 days of the event date (due to floral ordering and sourcing). If design quantities are reduced within 30 days of the event, a refund is forfeited.
If the client would like to order additional designs, she/he needs to notify Olive's prior to 14 days to the event.
There are no refunds given for workshops. A credit towards another workshop can be issued if it is cancelled within 7 days of the workshop date. Workshops cancelled within six days will receive a 50% credit. Cancelling within 24 hours of the event results in forfeiting all funds. This is due to the small event capacity for all of our workshops. Thank you!